Salesforce | Administration | Email-to-Case | Create Cases using Email-to-Case

Email to Case

Setup

·       Click on Email-to-Case

·       Enable the following flags,

·       Provide the Routing Address

·       Add details of Email-to-case Routing addresses

·       You can assign Owner of the case to an User or a Queue. Once case is created that case will go the pointed user or queue.

·       Now, you need to verify the email address + while sending the email, you need to send it to Email Service Address

Verification

·       After the setup, you will receive the following kind of email to the registered email. Verify the email address by clicking the following link,

·  

Validation

• I       If you wanted to create any case by sending email then you can sent email to yashodsalesforce@l-17u09gfgyf65uaglfuhss3dupd3n1adp1wj0yx5qpipc077brz.gk-fsnwtuan.can96.case.salesforce.com (long email generated from Salesforce) for creating the case

·        In Salesforce, if you open the Case object, you can notice a new case has been created,

·       Agent can open the case and respond to the email,

·       Customer can notice the email in their mail box from the Agent and respond back as well,

·       Customer can respond the email and Agent will receive the same,